Frequently Asked Questions
How Does HipWell™ Work?
HipWell™ combines three functions in one adjustable hip wrap: heat, gentle massage and red light therapy.
Designed for convenient at-home use, it allows you to enjoy a relaxing 15-minute routine while sitting on the couch, reading or unwinding after a long day.
Simply secure the wrap around your hip and thigh, select your preferred settings and relax.
How quickly will I notice a difference?
Everyone's experience is different. HipWell™ provides adjustable warmth and gentle massage that you can enjoy during each session, but the level of comfort experienced will vary from person to person.
HipWell™ is designed for comfort and relaxation, rather than treating or curing an underlying medical condition.
Is HipWell™ Safe To Use At Home?
HipWell™ features adjustable heat, massage and red light therapy settings so you can personalise your experience.
Always follow the supplied instructions, begin with the lowest heat setting and stop using the device if you experience excessive heat, discomfort or skin irritation.
If you have reduced skin sensation, circulation problems or an existing medical condition, consult your healthcare professional before use.
Is red light therapy actually safe to use at home?
Yes. Red light therapy is non-invasive, drug free and produces no harmful UV rays.
The HipWell™ is designed for safe, comfortable home use with no complicated setup required.
We always recommend consulting your doctor if you have an existing medical condition.
Is the HipWell™ wireless and portable?
Yes. The HipWell™ has a built-in rechargeable battery giving you complete freedom to use it anywhere without being tied to a plug.
Simply charge it beforehand and use it on the couch, in bed, in the car or wherever you need it most.
A full charge takes around 4 hours and provides up to 4 hours of use depending on your heat setting.
Can I use it if I have had a hip replacement or surgery?
Many customers find the HipWell™ a soothing addition to their post surgery recovery routine.
Because every hip and every recovery is different we always recommend speaking with your doctor or physiotherapist before getting started.
Will it fit me properly and stay in place?
The HipWell™ is designed to fit a wide range of body sizes.
The adjustable waist strap and lower thigh strap hold everything securely in place whether you are sitting, lying down or moving gently around the house.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Does it work on both legs?
Yes! It's designed to fit both the left and right leg, so you can use it on the side that needs support.
Can I Wear the HipWell™ Directly on Bare Skin?
No. For the best experience, we recommend wearing the HipWell™ over a thin layer of clothing.
Thin clothing allows the belt to fit comfortably while helping protect your skin during use.
Avoid wearing the HipWell™ over thick clothing, as this may reduce comfort and the effectiveness of the therapy.
For best results, use the HipWell™ for 15 minutes per session.
Always discontinue use if you experience any discomfort or skin irritation.
How do I choose the correct size?
This brace features fully adjustable straps to provide a secure and comfortable fit for most adults.
Waist Size: Fits 75–125 cm
Thigh Size: Fits 35–70 cm
The adjustable straps and soft, flexible material allow you to adjust the fit for maximum comfort.