Frequently Asked Questions
What Areas Can I Use Kindwood Arc™ On?
Kindwood Arc™ is designed for the areas that tend to carry the most strain throughout the day, including your neck and shoulders, lower back, thighs and calves.
Its curved shape follows the body naturally, while the handles make it easy to guide across each area and adjust the pressure to what feels comfortable.
Do I Need To Get Down On The Floor?
Not at all. Kindwood Arc™ is designed to be used while sitting comfortably on the couch, a chair or the edge of your bed.
Unlike traditional foam rolling, there’s no getting down on the floor, supporting your bodyweight or twisting into awkward positions.
Simply stay seated, position the roller and let your hands do the work.
Is Kindwood Arc™ Suitable For All Ages?
Kindwood Arc™ can suit adults of different ages because you control how gently or firmly it’s used.
Start with light pressure and adjust to your comfort. If you have an existing injury, medical condition, fragile skin or concerns about massage, check with a healthcare professional before use.
Should I Use It Over Clothing Or Directly On Skin?
You can use Kindwood Arc™ either way. For a gentler massage, start over light clothing and see how it feels.
If you prefer using it directly on skin, begin with light pressure and adjust gradually.
Avoid loose fabrics or hair getting caught between the wooden rollers while in use.
How Do I Clean And Care For Kindwood Arc™?
Keep Kindwood Arc™ looking its best by wiping the wooden rollers and handles with a soft, slightly damp cloth after use.
Avoid soaking it in water or using harsh cleaning products. Allow it to dry completely before storing, and keep it somewhere cool and dry away from excessive moisture or heat.
Can Someone Else Use Kindwood Arc™ On Me?
Yes. While Kindwood Arc™ is designed for easy self-use, a partner can also use it on you.
This can be especially helpful for areas that are harder to comfortably reach yourself, such as across the upper back.
Ask them to start gently and adjust the pressure based on what feels comfortable for you.
Are There Any Areas I Should Avoid?
Yes. Kindwood Arc™ is designed to roll over muscle, not directly over bones or joints.
Avoid rolling directly over your spine, knees, elbows, broken or irritated skin, fresh bruises, swelling or injured areas. If an area feels unusually painful or uncomfortable, stop using the roller there.
Can I Use Kindwood Arc™ Every Day?
Kindwood Arc™ can be used regularly as part of your routine, provided it feels comfortable for your body.
Start with gentle pressure and pay attention to how each area responds. If an area feels tender, sore or bruised after use, give it time to recover before massaging that area again.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can you contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@movewellliving.com.au.
Our operating times are Monday to Friday, 8AM - 6PM AEST. We aim to respond within 24 hours during weekdays.