Frequently Asked Questions
Will it fit my hand?
The HandWell features a flexible open design that comfortably fits most hand sizes, making it suitable for both men and women.
Whether you have smaller or larger hands, the soft interior and adjustable opening ensure a snug and comfortable fit every time.
Simply slide your hand in and let it do the rest.
How soon will I feel a difference?
The HandWell is designed to make your hands feel warmer and more relaxed within the first few minutes of use.
The combination of gentle heat and compression works quickly to soothe tension and ease stiffness.
For best results use it daily, and with consistent use you may find your hands feel noticeably more comfortable throughout the day.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long should I use it each session?
The HandWell is designed to make your hands feel warmer and more relaxed within the first few minutes of use.
The gentle heat and compression work together to soothe tension and ease stiffness in just 15 minutes a day.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@movewellliving.com.au.
Our operating times are Monday to Friday, 8AM - 6PM AEST. We aim to respond within 24 hours during weekdays.