Frequently Asked Questions
Will this help improve the way I walk?
The MoveWell Foot Drop Brace is designed to support a more consistent and controlled walking pattern by assisting how your foot moves during each step.
Over time this can help make your walking feel more natural and less effortful during everyday activities, whether you’re at home or out and about.
How long does it take to get used to wearing it?
Most people adjust within a short period of regular use.
It may feel different at first, but as you continue wearing it, it becomes a more natural part of your daily routine and movement.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I know if I’m wearing it correctly?
The brace is designed for straightforward use, with an adjustable fit to suit your foot and shoe.
Once fitted securely and comfortably, it should feel supportive without restricting your natural movement.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@movewellliving.com.au.
Our operating times are Monday to Friday, 8AM - 6PM AEST. We aim to respond within 24 hours during weekdays.